Privacy Policy

PLEASE READ CAREFULLY

Updated 1/5/2021

This privacy policy describes how Volta Naturals, LLC ( “The Volta Way", 'we', 'us') collects, processes, discloses, and protects personal information about you when you access or use our website located at https://www.thevoltaway.com (“Site”), and in relation to any services we provide, including but not limited to the online shop, event and class registrations, mailing list and newsletter administration, social media presence, consulting sessions, and our membership portal(collectively, “Services”), as well as your rights in relation to your personal information. As used in this policy, personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, as well as a combination of pieces of information that could reasonably allow you or your household to be identified.

By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.

1. Collection of Personal Information

1.1   Types of Personal Information We Collect

In relation to our Site and Services, we may collect personal information of the types described below, depending upon how you interact with us: 

For online shop customers:

  • Identifiers, such as your name, username and account password if you create an account, home and/or mailing address, email address, unique online identifiers, IP address

  • Additional Customer Records Information, which may include your telephone number, credit card, or financial account information

  • Commercial information about you, such as records of products or services you purchased, considered, or consumed

  • Internet or other network activity information, such as online browsing or search history, or information about your interaction with our website, apps, advertisements, or social media, as described in more detail below

  • Profile information, reflecting your preferences, feedback, opinions, characteristics, behavior, and attitudes, including inferences drawn from the above categories of collected information.

For those registering for events or classes, applying or training for consultant certification, and certified consultants: 

  • Identifiers, such as your name, username and account password if you create an account, home and/or mailing address, email address, confirmation number, profile photo, your home photos to the extent they identify you or your household in particular 

  • Additional Customer Records Information, which may include your telephone number, credit card or financial account information, physical characteristics and description to the extent revealed in any image or photo you provide, and/or for event participants and consultants, your signature on a waiver or certification, and, where applicable for events, any information you provide us about your health/dietary conditions or preferences such as allergies<

  • Characteristics of classifications protected from discrimination under California law, such as your gender, age range, and any information you may volunteer to us about a disability that is relevant to in-person event accommodations. We do not request or use information about your race or ethnicity, but we may technically collect it only insofar as your profile photo or other information you provide about yourself reveals it to us.

  • Commercial information about you, such as records of products or services you purchased, considered, or consumed

  • Internet or other network activity information, such as online browsing or search history, or information about your interaction with our website, apps, advertisements, or social media, as described in more detail below

  • Profile information, reflecting your preferences, characteristics, behavior, attitudes, abilities, and aptitudes, including inferences drawn from the above categories of collected information. 

 

For those visiting our Site, receiving or interacting with our online marketing, or participating in the certification process for our prospective consultants (including mailing list/newsletter recipients, those entering contests or giveaways, and those receiving “practice” services from prospective consultants as part of the certification process): 

  • Identifiers, such as your name, email address, unique online identifiers, IP address, your home photos to the extent they identify you or your household in particular

  • Commercial information about you, such as records of products or services you purchased, considered, or consumed

  • Internet or other network activity information, such as online browsing or search history, or information about your interaction with our website, apps, advertisements, or social media, as described in more detail below

  • Profile information, including information about a consumer or household reflecting preferences, opinions, characteristics, psychological trends, predispositions, behavior, attitudes, abilities, and aptitudes, including inferences drawn from the above categories of collected information.

1.2 Sources of Collection

We may collect personal information about you from a variety of sources, including: (a) information we collect directly from you, (b) information we collect automatically, and (c) information we collect from other sources, all as described in more detail below. ​

  • Information we collect directly from you. We collect information you provide directly to us, such as when you fill out a form, or otherwise submit, send, or provide your information to us yourself. 

  • Information we collect automatically. When you access or use our Site or interact with our advertising, marketing, social media, or other online features of our Services, we systematically collect standard information using various technologies. When you visit our Site, we collect information related to your access and use of the Site and the device you used to access the Site, such as the type and version of your browser and operating system, hardware model, mobile network information, access times and dates, pages viewed, the referrer page from which you linked to our Site, and your IP address. We (and our service providers and other third parties) may also use technologies like cookies (small data files related to your site visit that are stored on your hard drive or in device memory) and web beacons/pixel tags (embedded electronic images that help deliver cookies and detect or measure events) to automatically collect information about your interaction with our Site, marketing, or social media. For more information on service providers and third parties with whom we share information in this way, see Section 3 on Information Sharing, below. 

2. How we use your personal information and the basis on which we use it 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

2.1 For our business and commercial purposes.

In the course of providing our Site and Services, we collect and use your personal information for the following business and commercial purposes:

  • To provide our Services or complete purchases or transactions you have initiated: For online shop customers, we use information you provide to fulfill and deliver your order. For customers registering for events or courses or booking consultation sessions, we use information you provide to manage our course registrations, deliver online content, or to prepare ourselves for your session. For those signing up to receive our newsletter or enter a giveaway, we use your information to provide it to you or process your entry. 

  • To process payments for your orders and refunds: For online shop customers, and those paying for events and classes or sessions, we use your information to process your payment and any refunds. 

  • To authenticate your identity: We may use your collected information to recognize you when you re-visit our Site, or validate your identity when you log in to our online shop or Members portal or inquire about an order or course registration. 

  • To manage the accounts you hold with us: We may use your collected information to manage your accounts with us, such as associating your orders with your account or assisting you with password resets. 

  • To communicate with you about transactions with us: We may use the contact information you provide to send you status or updates regarding transactions you conduct with us. 

  • To communicate content and marketing messages to you: We may use your email address (subject to your unsubscribe options under applicable law), phone number (subject to your opt-in or out options under applicable law), or browser cookies or tags (subject to applicable opt-outs) or other contact information to send or show you marketing messages or offers for The Volta WayServices, or to deliver our newsletter content when you have signed up to receive it.

  • To create segments for our marketing messages: We may use information about your past purchases or interactions with us or information about your interaction with our Site, marketing materials, or social media captured via cookies and tags to categorize you into segments based on your likely preferences or interests, for the purposes of directing more relevant marketing to you. 

  • To resolve your inquiries and requests: We use your contact information and the content of your communication to us to resolve your inquiries, requests, or any complaints or errors in the function of our Site or Services.

  • To solicit your feedback and opinions: We may use your contact information and information about your past interactions with us to Invite you to take part in our internal customer surveys, questionnaires, evaluations, and other market research activities, or to invite you to provide reviews. 

  • To improve our Site, Services, and marketing: We use information about your use of our Site and Services, your interaction with our marketing and social media, as well as your feedback to analyze, evaluate and make improvements to our product and Services offerings, our Site, including content and functionality, and to assess the effectiveness of our marketing. 

  • To comply with legal obligations: We may use your information as necessary to comply with obligations we have under applicable laws to compile, maintain, and file required records or reports, to cooperate with regulators or law enforcement agencies as to official investigations, or to respond to legal processes. 

  • To exercise or protect our rights: We may use your information to exercise or protect our legal rights, such as prosecuting or defending against intellectual property (copyright, trademark, patent, trade secret, counterfeiting) actions, fraud claims, or violations of our or third parties’ terms and conditions. 

  • To protect The Volta Way, you, or others: We may use your information to protect against harm to rights and safety, including detecting and mitigating internet scams, identity theft or the like, or to communicate with you about warranty information or product safety recalls, or otherwise to combat fraud or counterfeiting.

  • Non-Personal Information Use: In addition to the above uses for your personal information, we may aggregate and anonymize or de-identify any information collected about you in relation to the Site or Services, so that it is not identifiable to any individual consumer or household, and we may use that non-personal information for any purpose.

3. Information Sharing

3.1 Disclosure of Information for Business and Commercial Purposes. We may disclose all the categories of collected personal information for business or commercial purposes to the following types of parties:

  • Service providers. We may share your personal information as necessary with our service providers, business partners, and other third parties who perform services and other business operations for us or on our behalf, provided that such service providers shall be contractually prohibited from retaining, using, or disclosing your personal information for any other purpose. For example, we may engage other companies to provide us with internet service, data analytics, and operating systems and platforms, and to process secure payments, fulfill, ship, and deliver orders, manage event registrations, provide advertising and marketing services, send newsletters, content and marketing emails, and to support email and messaging services. 

  • Law enforcement agencies, courts, regulators, and government authorities. We may share your personal information with these parties upon an official request where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect or defend our rights or the rights of any third party.

  • Asset purchasers. We may share your personal information with any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to contractually require that the entity to which we transfer your personal information uses it in a manner that is consistent with this privacy policy.

4. Your rights regarding your personal information and How to exercise your rights 

4.1 Your privacy rights.

You have certain rights regarding your personal information based on applicable local laws, including the General Data Protection Regulation (GDPR) where applicable, which may include the following rights: 

  • To Access your personal information/data portability – You have the right to request that we send you (or another organization, under certain conditions) a copy of your personal data in our possession, in a readily usable and portable format.

  • To Rectify the information we hold about you – You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete. 
  • To Erase or Delete your personal information – You have the right to request that we erase or delete your personal information under certain conditions or subject to certain legal exceptions. 
  • To Restrict our processing of your personal information – You have the right to request that we restrict our processing (collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure, making available, alignment or combination, restriction, erasure or destruction) of your personal information, under certain circumstances. 

  • To Object to our processing of your personal information – You have the right to object to our processing of your personal data, under certain circumstances. 

  • To Opt out of certain sharing of your personal information that California law defines as a “sale,” including our selling, renting , releasing, disclosing, disseminating, making available, transferring, or otherwise communicating your personal information to another business for monetary or other valuable consideration. 

  • To Lodge a Complaint with your local data protection authority, as set forth below.

  • Non-Discrimination – We will not discriminate against you for exercising any of your privacy rights by denying you goods or services, charging you different prices or rates for goods or services, including through granting others or denying you discounts or other benefits or imposing penalties, providing you a different level or quality of goods or services, or suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services if you exercise your rights to access or delete your personal information or opt-out out of its sale. 

4.2 Exercising your privacy rights.

To exercise your privacy rights, please contact us at: 

Volta Naturals, LLC
47A W Coulter St.

Meeting Cottage
Philadelphia, PA 19144

email: info@thevoltaway.com
tel: 1-215-630-6200

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. 

5. Retention

We will only keep your personal information for so long as we have a legal basis on which to do so, including during such time as we have a relationship with you that requires the information, and thereafter, only as necessary to maintain our products and services records, or as required to comply with law, or if there are outstanding claims or complaints that will reasonably require your personal information to be retained. 


 

6. Information Security and Storage

We implement technical and organizational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing. 


 

7. Changes to the Privacy Policy

We may modify or update this privacy policy from time to time, and will update this privacy policy if we change our privacy practices. We will notify you of the changes, either directly (e.g. if you have an account with us) or by posting an updated version with a new effective date on our Site. Where changes to this privacy policy fundamentally impact on the nature of the processing or make a material change in the purposes for which we collect or use your personal information, or otherwise have a substantial impact on you, we will provide you the option to consent or remove your data from our control before such change, or will only apply the change to data collected thereafter.


 

8. Contact Us

Volta Naturals, LLC is the controller responsible for the personal information we collect and process. 

If you have questions or concerns regarding the way in which your personal information has been used or wish to discuss your privacy rights, please contact us as provided below:

Volta Naturals, LLC

47A W. Coulter St. 

Meeting Cottage

Philadelphia, PA 19144
email: info@thevoltaway.com
tel: 1-215-630-6200

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